WorKnoW Learning • Agile & Scrum

Certified ScrumMaster® (CSM)

Develop the mindset, knowledge and practical skills to support Scrum Teams, facilitate effective collaboration, remove impediments and help teams continuously improve.

Talk to WorKnoW Explore program

✓ Scrum Foundations✓ ScrumMaster Mindset✓ Facilitation & Coaching

ScrumFramework & Principles

CSM®ScrumMaster Capability

Enable teams to work better together.

Build practical understanding of Scrum and develop the skills required to support collaboration, transparency, inspection and adaptation within Scrum Teams.

Scrum Fundamentals

ScrumMaster Mindset

Team Facilitation

Continuous Improvement

Learn to support high-performing Scrum Teams.

Certified ScrumMaster® training provides a foundation for understanding Scrum and the role of a ScrumMaster in enabling teams to work effectively within the Scrum framework.

Scrum is more than a collection of meetings and events. It is a framework built around transparency, inspection and adaptation, supported by clear accountabilities and collaborative ways of working.

This program helps learners understand how Scrum works, what a ScrumMaster contributes to the team and organization, and how effective facilitation and servant leadership can help teams improve their ability to deliver value.

The learning journey combines Scrum concepts with practical situations so participants can develop a stronger understanding of how to support teams, facilitate conversations, address impediments and encourage continuous improvement.

Understand Scrum

Learn the framework, accountabilities, events, artifacts and underlying principles.

Support Teams

Understand how ScrumMasters enable collaboration and help teams become more effective.

Enable Improvement

Develop approaches for facilitation, coaching, impediment removal and continuous improvement.

Designed for people who want to enable agile teams.

CSM® learning can be relevant for professionals working with Agile teams as well as people moving toward ScrumMaster and Agile leadership responsibilities.

Aspiring ScrumMasters

Professionals preparing to take on ScrumMaster responsibilities and support Scrum Teams.

Project Professionals

Project managers and delivery professionals looking to develop Scrum and Agile ways of working.

Team Members

Developers, analysts, testers, product professionals and others working within or alongside Agile teams.

Agile Leaders

Leaders and managers interested in understanding how to create environments where Scrum Teams can thrive.

Build the capability behind effective Scrum.

Scrum Framework

Understand the purpose, structure and principles of Scrum and how its elements work together.

Scrum Accountabilities

Explore the responsibilities and interactions of the Scrum Team and its accountabilities.

Scrum Events

Understand Scrum events and how they support transparency, inspection, adaptation and collaboration.

Scrum Artifacts

Explore Scrum artifacts, commitments and how they support transparency and shared understanding.

Facilitation & Coaching

Develop approaches for facilitating conversations and helping individuals and teams improve.

Impediment Removal

Understand how ScrumMasters can help teams identify and address obstacles affecting their effectiveness.

From Scrum knowledge to team enablement.

A ScrumMaster helps create the conditions in which Scrum Teams can collaborate, inspect their work and continuously adapt.

Facilitate

Help teams have productive conversations and make effective use of Scrum events.

Coach

Support individuals and teams in understanding Scrum and improving their ways of working.

Enable

Help create an environment that supports collaboration, transparency and self-management.

Improve

Encourage inspection, adaptation and continuous improvement within the team and organization.

A practical journey into ScrumMastery.

Move progressively from Scrum fundamentals to practical ScrumMaster responsibilities and team enablement.

Module 1: Introduction to Agile & Scrum

Explore Agile thinking, empirical process control and the principles that provide the foundation for Scrum.

Module 2: Understanding the Scrum framework

Understand Scrum's structure, accountabilities, events, artifacts and commitments.

Module 3: Scrum Team & accountabilities

Explore how Scrum Team members collaborate and how their accountabilities contribute to product development and value delivery.

Module 4: Scrum events

Understand the purpose and effective use of Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.

Module 5: Scrum artifacts & commitments

Explore the Product Backlog, Sprint Backlog and Increment, together with their associated commitments.

Module 6: ScrumMaster as facilitator & coach

Develop an understanding of facilitation, coaching, servant-leadership behaviours and ways of supporting team development.

Module 7: Impediments & continuous improvement

Explore how ScrumMasters help teams identify impediments, improve collaboration and create opportunities for continuous improvement.

Module 8: Applying Scrum in real situations

Connect Scrum concepts to realistic workplace scenarios and explore how ScrumMasters can respond to common team and organizational situations.

What you can take forward.

The objective is to develop more than familiarity with Scrum terminology. Learners should leave with a clearer understanding of how to support teams and enable effective Scrum practices.

✓Explain the purpose and principles of Scrum.

✓Understand Scrum accountabilities, events and artifacts.

✓Support Scrum Teams in using the framework effectively.

✓Facilitate productive Scrum events and team conversations.

✓Recognize and help address impediments affecting team progress.

✓Encourage inspection, adaptation and continuous improvement.

Learn Scrum through situations, not just definitions.

Effective ScrumMastery requires understanding what to do when real teams face ambiguity, conflict, impediments, changing priorities and challenges with collaboration.

Understand the situation

Identify the Scrum principle involved

Facilitate the right conversation

Enable the team to improve

Build capability beyond the certification.

Framework Clarity

Build a clear understanding of Scrum and how its elements work together.

Practical Thinking

Connect Scrum concepts to realistic team and workplace situations.

Team Enablement

Develop the mindset and approaches needed to support collaboration and team effectiveness.

Continuous Improvement

Enroll now

For groups larger than 10, contact us for a quote.

Frequently asked questions

What is Certified ScrumMaster® (CSM)?

Certified ScrumMaster® (CSM) is a Scrum certification associated with Scrum Alliance. It focuses on understanding Scrum and the responsibilities of a ScrumMaster.

What does a ScrumMaster do?

A ScrumMaster helps establish Scrum, supports the Scrum Team, facilitates effective collaboration and helps create an environment for continuous improvement.

Is CSM® suitable for beginners?

CSM® can be a useful starting point for people who want to learn Scrum and understand the ScrumMaster role, including professionals transitioning toward Agile ways of working.

Does the program cover Scrum events and artifacts?

Yes. The program covers the key Scrum framework elements, including accountabilities, events, artifacts and commitments.

Will I learn facilitation and coaching concepts?

Yes. The learning journey includes ScrumMaster capabilities related to facilitation, coaching, impediment removal and continuous improvement.

Build your ScrumMaster capability with WorKnoW.

Learn Scrum, strengthen your facilitation mindset and develop the capability to support teams in delivering value through effective Agile ways of working.

Talk to WorKnoW

Certified ScrumMaster® and CSM® are trademarks of Scrum Alliance. WorKnoW provides training and learning support and is not the owner of these trademarks.